Job Description

Job Description: IT Systems
Administrator
Overview
IT Systems Administrator is responsible for managing, maintaining, and troubleshooting
our IT infrastructure, primarily based on Microsoft Windows and Azure environments.
This role is vital for ensuring the smooth operation of our systems and supporting the
company's overall productivity and growth. IT Systems Administrator duties include
monitoring system performance, conducting regular system backups, and ensuring the
security of IT infrastructure. They are also responsible for providing technical support to
end-users, troubleshooting hardware and software issues, and ensuring compliance
with IT policies and procedures.
Key Responsibilities
System Management
? Install, configure, and maintain Windows servers, desktops, and related software
and hardware components.
? Manage and maintain Active Directory, Group Policy, and other Windows-based
services.
? Oversee system performance, identifying and resolving issues proactively.
Azure Administration
? Deploy, configure, and manage Azure resources, including virtual machines,
storage accounts, and networking components.
? Monitor and optimize Azure performance and cost management.
? Implement and manage Azure backups, security, and disaster recovery solutions.
Network Management
? Maintain and troubleshoot network infrastructure, including switches, routers, and
firewalls.
? Ensure network security through the implementation of firewalls, VPNs, and other
security measures.
? Monitor network performance and resolve connectivity issues.
User Support and Helpdesk

? Provide technical support to end-users, addressing hardware, software, and
network-related issues.
? Manage user accounts, permissions, and access rights.
? Oversee the Helpdesk operations, ensuring timely and effective response to user
inquiries and issues.
? Track and document Helpdesk tickets, ensuring proper resolution and follow-up.
? Develop and maintain an internal knowledge base for common issues and
resolutions.
? Conduct training sessions and create documentation to help users understand
and utilize IT systems effectively.
? Analyze Helpdesk data to identify trends and recommend improvements to IT
services.
Security and Compliance
? Implement and maintain security policies and procedures to protect company
data and systems.
? Ensure compliance with industry standards and regulations.
? Conduct regular security audits and vulnerability assessments.
Qualifications
Education and Experience
? Bachelor's degree in Information Technology, Computer Science, or a related
field.
? Minimum of 5 years of experience in IT systems administration, preferably in a
medium-sized company environment.
Technical Skills
? Experience managing Microsoft 365, including user administration, security
configurations, and collaboration tools.
? Experience with Azure administration and related services.
? Proficiency in networking concepts, including TCP/IP, DNS, DHCP, and VPN.
? Knowledge of Microsoft Windows server and desktop operating systems
? Familiarity with virtualization technologies, such as Hyper-V or VMware.
? Understanding of security principles and best practices.
Soft Skills
? Excellent problem-solving and analytical skills.

? Strong communication and interpersonal skills.
? Ability to work independently and as part of a team.
? Attention to detail and a commitment to quality.
? Ability to prioritize tasks and manage time effectively.
Certifications
While not mandatory, the following certifications are highly desirable:
? CompTIA Network+
? CompTIA Security+
? Microsoft Certified: Azure Administrator Associate
? Microsoft Certified: Windows Server Hybrid Administrator Associate
Work Environment
This position typically operates in a professional office environment. The role requires
the use of standard office equipment such as computers, phones, photocopiers, and
filing cabinets. Occasionally, the IT Systems Administrator may need to lift equipment
weighing up to 50 pounds.
Physical Requirements
? Ability to sit for extended periods while working on a computer.
? Occasional standing, bending, and lifting of equipment.
? Ability to travel to remote offices or data centers when necessary.